C L O U D 9


Introduction to Microsoft Teams

Our Introduction to Teams training course gives an overview of the Microsoft Teams client. Each session covers messaging through Chat, document collaboration with Teams Channels, audio/device management, internal calling options, as well as presence and status. Everything you need to get you started on your Microsoft Teams journey or enhance those Microsoft Teams skills you already have. With each of our training courses, we will work with you to tailor the course to your organisation, to ensure we meet your business needs.

A typical course agenda will include:


  • • Business driver / Strategic vision
  • • Introduction to unified communications and key benefits

Overview of MS Teams

  • • Understanding the functionality that the Teams client provides
  • • High level introduction to each Teams module

Presence / Status

  • • Understanding presence and how to manage
  • • How to set status and manage calendar entries

Managing Messages through Chat

  • • How to view and respond to messages
  • • Manage, organise and spotlight certain conversations
  • • Understand the difference between individual and group conversations

Internal Calling Capabilities

  • • Making an internal call
  • • In-call features
  • • How to turn your two-way conversation into a group call

Device Management

  • • How to manage headset/audio devices
  • • Overview of device settings and functions
  • • Camera background options

Duration - 1 hour session, plus 15 minute Q&A