COURSE
Landis Attendant Console
- Pre-requisites: Microsoft Teams Voice enabled account and active Landis License
- Attendees: Up to 5 participants per session
- Recording: Recording of training session is permitted (responsibility of client to request prior to or at start of session) A typical course agenda will include:
Introduction
- • Business Driver / Strategic Vision as to why enabling Teams for Voice & Landis
- • Overview of Teams Voice client
- • Explanation of how Landis works with Microsoft Teams
- • Understanding of licensing
Overview of Landis Attendant Console
- • How to access the application and pin to task bar
- • Logging in
- • Understanding the Landis window and how to navigate the application
- • How to search and filter within app
- • Accessing voicemail and notifications
- • Understanding presence
Call Handling
- • Using call handling features such as hold, mute, touch tone/dial pad
- • Transferring calls via voice and chat
- • Transferring directly to Voicemail
- • Initiating call back features
- • Adding participants to a call
Call Settings
- • Creating Contact & Search Groups
- • Editing Transfer options; enabling / disabling
- • Editing pre-configured Call Back messages
- • Managing audio devices
- • Editing the Landis view/panel layout
