C L O U D 9

Microsoft Teams

What it is and how to maximise its benefits

What is Microsoft Teams?

Microsoft Teams is a cloud-based collaboration platform within the Microsoft 365 suite. It’s your organisations hub for meetings, chat, and teamwork, now enhanced with Microsoft Copilot, your AI-powered assistant. Copilot helps you summarise conversations, draft messages, and find information instantly, saving valuable time and boosting productivity.

Teams’ core capabilities include messaging, calling, video meetings, and file sharing. With hybrid working now the norm, Teams ensures your people can collaborate securely and efficiently from any location.

What’s the benefit of using MS Teams?

Microsoft Teams makes collaboration seamless, reducing reliance on email and speeding up decision-making. With Channels and Chat, answers are organised and come quickly, keeping projects moving. Video meetings and screen sharing eliminate travel and support creative teamwork.

Now, with Copilot, you can:

  • Summarise meetings and chats in seconds – no more scrolling through long threads.
  • Draft responses and documents effortlessly, saving time for high-value work.
  • Automate repetitive tasks, freeing your people to focus on strategic priorities.

Every hour saved is a productivity gain and that translates directly into ROI for your organisation.

To ensure these tools deliver their full potential, we also offer Discovery Sessions and tailored support to help your people embrace new tools confidently. This ensures adoption is smooth and sustainable, so your investment delivers maximum impact. 

Can I use MS Teams for calling?

Yes, with Teams Voice, you can move your existing telephony platform into Microsoft Teams and manage all your calls from one interface. This means internal and external calls can be handled seamlessly without the need for separate systems or handsets.

Our expertise in telephony sets us apart. We understand the complexities of VOIP migrations and can make the transition to Teams Voice smooth and hassle-free. From designing the right call routing whether to central hubs or direct dials, to configuring features like call transfer, conferencing, and live captions, we ensure your people enjoy a reliable, intuitive experience.

With our strong background in telephony and proven migration process, we’ll help you integrate Teams Voice quickly and effectively, and provide tailored training if required.

microsoft teams user adoption

Why invest in MS Teams Training?

When Microsoft Teams is introduced, engagement and confidence can vary across an organisation. Factors such as role, experience, and attitude to change all influence adoption. That’s where we come in.

Our training goes beyond the basics, it’s tailored to your business and designed to make Teams and Copilot work for you. We help your people understand not just how to use the tools, but how to use them effectively to save time, collaborate smarter, and deliver measurable ROI.

We offer flexible options including live sessions, custom videos, and user guides, supported by clear corporate communications to ensure a smooth rollout. Because we take the time to understand your organisation, every element of our training is built around your needs – driving successful adoption and long-term value.

How can we support your business?

Our User Adoption Programme is designed to help you get the most from Microsoft Teams and Copilot. We start by reviewing where you are on your Teams journey and identifying opportunities to improve efficiency and engagement.

From discovery and design through to go-live support and project review, every stage of your adoption plan is developed in partnership with you. Our goal is to make change simple, effective, and sustainable.

Alongside adoption planning, we provide tailored user training built around your business needs. This can include live sessions, custom videos, user guides, and clear corporate communications – all designed to ensure your people feel confident and ready to embrace new ways of working.

Introduction to Microsoft Teams

Collaborate effectively with Microsoft Teams

Microsoft Teams Meetings

Training for participants and hosts

Microsoft Teams Voice

For external calling and conferencing

Office Address

Hemel Hempstead, Hertfordshire HP3 8TX

01442 979910

info@cloud9bs.co.uk

Get your team working effectively and confidently with Microsoft Teams

Microsoft Teams is part of the suite of Microsoft 365 applications. We specialise in providing all types of Microsoft application training to businesses, charities and the education sector.

Book an introductory session with one of our team.